Bo'Ness · Edinburgh · Scotland · EH51 0EY
Privacy Policy
Last updated: 14 July 2026
Edinburgh Wood Flooring ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect when you use our website, edinburghwoodflooring.co.uk, or contact us, how we use it, and the rights you have. We handle your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
The data controller for this website is:
- Edinburgh Wood Flooring
- 14 Deanfield Place, Bo'Ness, Edinburgh, Scotland, EH51 0EY
- Email:
- Telephone: 0800 756 6862
Information we collect
We only collect the information we need to respond to your enquiries and run our business. This may include:
- Contact details you give us — such as your name, email address, telephone number and any message you send through our enquiry or quote forms.
- Correspondence — records of emails, calls and messages between you and us.
- Technical and usage data — such as your IP address, browser type and device information, collected automatically when you visit the site (see "Cookies" and "Spam and bot protection" below).
We do not knowingly collect information from children, and we do not carry out automated decision-making or profiling that produces legal effects.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes, samples and consultations;
- Supply and install flooring and related services you have asked for, and manage our relationship with you;
- Protect our website and forms from spam and abuse;
- Comply with our legal and regulatory obligations;
- Improve our website and services.
Our lawful bases for processing are: consent (where you have opted in), performance of a contract (to provide the goods or services you request), legitimate interests (to respond to enquiries, protect our site and run our business), and legal obligation (for example, keeping records for tax purposes).
Spam and bot protection (Cloudflare Turnstile)
To protect our enquiry and contact forms from spam and automated abuse, we use Cloudflare Turnstile, a service provided by Cloudflare, Inc. Turnstile helps us tell human visitors apart from bots without using intrusive puzzles or tracking you across the web.
When Turnstile runs, it may collect and process technical signals such as your IP address, a TLS fingerprint, your browser's User-Agent header, and the website key and origin. Cloudflare states that this information is used solely to detect and block malicious bot traffic and to improve its bot-detection technology, and that it does not use the data to identify individuals or to serve advertising.
Cloudflare acts as our data processor when protecting this website. For full details of what Turnstile collects and how it is used, please see Cloudflare's Turnstile privacy policy: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/.
Cookies
Our website uses a small number of cookies and similar technologies. These include cookies that are strictly necessary for the site to work and for the spam protection described above. Where we use any non-essential cookies (for example, analytics), we will ask for your consent first. You can control or delete cookies through your browser settings; blocking strictly necessary cookies may affect how parts of the site function.
Sharing your information
We do not sell your personal information. We only share it where necessary with:
- Trusted service providers who help us run our business and website (for example, our website host, email provider and Cloudflare for security), who act on our instructions;
- Professional advisers, or where we are required to do so by law or to protect our legal rights.
Some providers may process data outside the UK. Where they do, we take steps to ensure your information is protected by appropriate safeguards, such as UK-approved standard contractual clauses.
How long we keep your information
We keep your personal information only for as long as necessary for the purposes set out above — typically for the duration of our dealings with you and for a reasonable period afterwards to meet our legal, accounting and warranty obligations — after which it is securely deleted.
Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Your rights
Under UK data protection law you have the right to:
- Access the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Ask us to erase your information in certain circumstances;
- Restrict or object to our processing of your information;
- Request portability of the information you provided to us;
- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, please contact us using the details above. You will not usually have to pay a fee, and we will respond within one month.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Contact and complaints
If you have any questions about this policy or how we handle your information, please email or call 0800 756 6862.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk.
